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eUtility Billing

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1. How does the system work?
2. Do I need to register to pay a bill?
3. Why should I register to pay a bill?
4. How Do I Register?
5. Do I have to enter an email address to make a payment?
6. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
7. Will I receive a confirmation email that my bill has been paid?
8. How do I find my account number to login?
9. I forgot my Password, how do I find it?
10. What forms of payment can I use?
11. Can I still send in a paper check?
12. What are the costs for paying online?
13. How will I know that my payment has been accepted?
14. Can I use more than one payment method per transaction?
15. How long does it take for a credit card transaction to process if I pay online?
16. How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?
17. Why did I get a paperless registration email?
18. What information do I need to make a payment?
19. When can I pay?
20. Can I tell if my payment has been posted?
21. Will I have online access to my account?
22. Will I be able to print a copy of my bill?
23. What is Auto-Pay?
24. Can I cancel Auto-Pay?
25. I signed up for Auto Pay but do not see any information under “My scheduled payments.”
26. What are scheduled payments?
27. Can I schedule payments?
28. Can I change a scheduled payment?
29. What is a partial payment?
30. What is a partial payment?
31. What is the difference between auto-pay and a scheduled payment?
32. What if I already have auto-pay or a scheduled payment set up with my bank?
33. I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless.
34. Who do I contact with questions about a bill?
35. If I have additional questions or I am having trouble registering, who should I call?
36. Security
37. What is PCI Compliance and why is it so important?
38. Who has access to my account?
39. When does a lockout message occur?